Say goodbye to back-of-the-house chaos How Wireless Handheld POS Can Revolutionize Your Restaurant's Ordering and Payment Processes
Imagine that it's peak dining time and your restaurant is buzzing with people. The waiters are running between the tables and chairs, holding the customer's order form in their hands, hurrying to the back of the kitchen, but before they can hand over the list to the chef, a new order form is being rushed. Customers sitting in their seats, anxiously waiting for the dishes on the table, from time to time to probe and look, some have begun to complain about the wait time is too long. In the back kitchen, the chefs are also in a frenzy, trying to recognize the scribbled handwritten menu, for fear of making the wrong dishes. And when the customers finish their meal and come to the cashier to check out, the long queue makes them have to wait again. Is this scene familiar to you?
The traditional paper order and fixed cash register model has become the “main culprit” of inefficiency in restaurant operations. Handwritten orders are not only prone to errors caused by unclear handwriting and miscommunication, but also increase the time cost of waiters traveling between the table and the kitchen, and the cash register. Customers waiting for a long time not only affects their dining experience and reduces satisfaction, but also indirectly reduces the turnover rate of the restaurant and eats into your profits. Employees are also prone to fatigue and errors in this high-intensity, high-stress work environment, further exacerbating operational chaos. Chaotic backrooms and long waits are quietly eating away at your profits and reputation.
It's time to say goodbye! Wireless handheld POS is becoming the “nerve center” of modern restaurants. It will revolutionize the traditional ordering and payment process, bringing unprecedented order, efficiency and profitability to your restaurant. Through the introduction of handheld POS machines, waiters can use the equipment to order food directly at the table, and the order information is instantly and accurately transmitted to the back kitchen, avoiding the drawbacks of handwritten orders. At the same time, when customers finish their meal, waiters can also quickly complete the checkout at the table, eliminating the need for them to wait in line, greatly improving overall service speed and customer satisfaction.
Next, this article will show you in detail how the handheld POS machine to change the restaurant's ordering, ordering, payment, management and other processes. From the convenient operation of ordering, the efficient delivery of orders, to the payment of the fast and safe link, and then to the restaurant management level of data insight and decision-making support, the handheld POS machine will help your restaurant into a new era of efficient operation.
What are the hidden drawbacks of the traditional restaurant process?
In the daily operation of the traditional restaurant, there are many hidden constraints on the development of the “Achilles heel”, which not only affects the operational efficiency of the restaurant, but also in the invisible eating away at the profits and reputation. The following is an in-depth analysis of these situations:
1: Inefficient Ordering & Frequent Errors
Waiters need to frequently go back and forth between the table and the cashier and the back kitchen during peak hours, which takes a lot of time and causes customers to wait too long. Handwritten orders are not only inefficient, but also prone to problems such as dish errors and specification discrepancies due to scribbling and unclear communication. For example, customers' requests for contraindications or special practices for dishes may be misunderstood, leading to dissatisfaction. In addition, the demand for ordering food is concentrated during peak hours, and waiters are distracted, further aggravating the waiting time of customers.
2: Back of the kitchen information transfer “intestinal blockage”
paper documents in the transfer process is easy to lose, deface, and the order is easily confused. Passers or waiters need to manually “shout orders” or pass the documents, this inefficient way is not only prone to error, but also may lead to the addition of orders, refunds, change orders and other cumbersome operations, communication costs are extremely high. The lack of information between the front and back office can easily lead to conflicts, affecting work efficiency and service quality.
3: Checkout and Payment “Long Lines”
Customers need to queue up at a fixed cashier's counter to check out at the end of their meal, a pattern that not only results in a poor experience, but also leads to a loss of customers. A single payment method or slow processing (e.g., waiting for change, credit card) will also further reduce customer satisfaction. In addition, operations such as bill splitting and bill consolidation are complex and error-prone, increasing the cashier's work pressure and the probability of error.
4: operations management “two eyes a black”
restaurant managers are often difficult to grasp the real-time inventory situation, can not accurately understand the best-selling dishes and slow-selling dishes. Employee performance lack of data support, it is difficult to carry out scientific and reasonable assessment and incentives. Financial reconciliation is cumbersome and prone to loopholes, increasing management costs and risks.
5: Customer experience “discount”
Customers in the restaurant waiting time is long, the service response is slow, which directly affects their dining experience. Problems such as ordering the wrong food and serving the wrong food occur from time to time, further reducing customer satisfaction. Inconvenient checkout will also affect the customer's feeling of leaving the store, which in turn reduces their repurchase rate.
Cost: Direct and Indirect Losses
Direct losses resulting from these pain points include wasted labor costs, wasted ingredients, lower turnover rates, and increased compensation for customer complaints. For example, the loss of customers due to inefficiencies in ordering and checkout directly affects restaurant turnover. Indirect losses are even more serious, such as word-of-mouth decline, loss of customers and brand image damage. These losses not only affect the restaurant's short-term earnings, but also pose a threat to long-term development.
Improving server ordering efficiency is the key to pursuing efficient operations in the modern restaurant industry. Here are some effective methods and tools and their impact on restaurant operational efficiency:
rdering with handheld POS
Implementation Steps:
Select suitable handheld POS devices and ensure that they have a good user interface and stable network connection.
Train servers in the use of the devices to ensure they are familiar with operations such as ordering, modifying orders, canceling orders and clearing tables.
Integrate the handheld POS with the order management system in the back office to realize real-time order transmission.
Test the equipment and processes in the restaurant to ensure that ordering information is accurately communicated to the back office.
Formally put into use and collect feedback from waiters and customers to continuously optimize the ordering process.
Tools or technology required:
Handheld POS device.
Stable wireless internet connection.
Back of house order management system.
Employee training materials and manuals.
What are the benefits of using a handheld POS to the efficiency of restaurant operations?
Reduced errors: Direct order entry through handheld POS reduces handwriting mistakes and communication errors.
Improved responsiveness: Servers can order instantly at the table, saving time by not having to go back and forth between the cash register and the table.
Improved customer satisfaction: Customers can get their order faster, enhancing the overall dining experience.
Data management: handheld POS can update inventory and sales data in real time, helping restaurants better manage inventory and forecast demand .
Senraise has served more than 300 customers including O2O Internet platform distributors, software developers, and small and medium-sized merchants, to provide OEM&ODM services for them with our best selling handheld POS---- H-POS(include H5/H8/H10 Android POS series).
Common Concerns and Answers
1: Could you provide the SDK ?
Re: Yes, Java, Flutter, React native...
2: Can I visit your factory?
Re: Sure, welcome to visit our factory at any time.
3: How many days will I get the sample?
Re: Generally, 1-3 working days, delivery time generally 6-12 days which base on which country.
4: What kind of certifications do you have?
Re: CE, ROHS, FCC as standard.
5: May I have your product catalog？
Re: Yes, we will send you the catalog for reference.
6: How long the warranty do you offer?
Re: We provide a 12 months warranty. The warranty period starts from the invoice date.
7: What languages the device support?
Re: English, Spanish, French, Arabic....more than 180 languages
8: What are your shipping terms?
Re: It is available to ship via express (DHL/FedEx/EMS/UPS/TNT), via air, via train, via sea. We will try our best to check the economical shipping way for you.
9: Are you a manufacturer? Can I visit your factory？
Re: Yes, Senraise is a POS hardware manufacturer, Headquarters located in Shanghai, China. Welcome to visit our factory.
10.Are you support OEM/ODM ?
Re: Support OEM/ODM, for example logo customize, logo boot demo.
